Privacy statement of

EQUILIBRIUM MEDICAL WASTE MANAGEMENT

for clients and suppliers

EQUILIBRIUM MEDICAL WASTE MANAGEMENT (the Company, we, us, our) treats personal information we collect and process as private and confidential.

Collection

We collect personal information relating to you as client or supplier.

We use your personal information to:

• conduct business in daily activities
• follow your instructions and give effect to your choices
• process your personal information (this includes opening and maintaining your ‘account’ giving effect to transactions, and communicating with you where applicable)
• provide you with necessary communications and other related matters
• comply with applicable legislation

Without your personal information, we would not be able to conduct business or the services that you need from the Company.

Your consent

We obtain most of the personal information directly from you to conduct business, and thus we have not asked you directly to consent (agree) that we can hold or process your personal information for the purposes set out above. This is because you have rights and interests as a business associate, and we need your personal information to give effect to your rights and interests; we cannot do this without holding and processing this information.

Third parties, and disclosure of information

We rely on certain third parties to provide services if necessary. In these instances, they may hold and process your personal information. We require that they agree to our privacy principles and practises, or apply at least equivalent standards of their own to ensure that your personal information is accurate, kept safe, and only used for legitimate business-related purposes.

The most important of these service providers are:

• the Company’s accountants
• the Company’s auditors
• the Company’s consultants
• the Company’s disposal sites
• other professional advisors such as lawyers

We will not disclose your personal information to external organisations that are directly business-related parties, unless you give us your consent, unless we are required to do so by law, or if it is necessary to protect your rights and interests.

Securing your personal information

Our security systems and processes, and those of our service providers, are designed to prevent loss, unauthorised destruction, damage and/or access to your personal information by unauthorised third parties.

Access to your personal information

Clients and suppliers may:

• ask us to give you a description of your personal information that we hold
• ask us to correct or update your personal information

(Please see the Company’s Manual in terms of the Promotion of Access to Information Act for more details on this – this Manual is available at https://equilibriumwaste.co.za or from the Company’s Information Officer, whose details are given in this document.)

We may, as allowed by law, charge a fee for this.

Our use of technology to follow your use of our website

While you are using our website or mobile application, we automatically process certain personal information, such as visits to our website. We use this information to find out which areas of our website people visit most and to monitor the use of our website. This helps us to add more value to our services to users. This information is gathered in such a way that we do not get personal information about any individual or their online behaviour on other websites and no information collected in this way is ever made available to third parties.

Cookies

We may use cookie technology on our website. A cookie is a small text file that is saved on your internet browser when you use our website. The cookie is sent to our computer each time you visit our website. Cookies make it easier for us to give you a better experience online.

How to disable cookies

You can stop your browser from accepting cookies by changing the settings on your web browser. Be aware that restricting cookies may impact the functionality of our website. We recommend that you allow cookies. On most browsers, cookies are enabled by default. Explore the settings and options on your browser to disable or enable them, or visit https://www.aboutcookies.org for detailed information about managing cookies on various browsers.

Links to other websites

Our website and mobile application may have links to or from other websites. Although we try to link only to websites that also have high privacy standards, we are not responsible for their security, privacy practices or content. We recommend that you always read the privacy and security statements on these websites.

Retention of correspondence

If you communicate with us by email or in writing, we may retain a copy or record of the correspondence, where allowed by law, to protect your rights and interests in the event that a dispute arises.

Recording of voice calls

We, and our service providers, communicate with you through different methods and channels. If allowed by law, we may record and monitor voice calls to make sure that they comply with their, and our, legal and regulatory responsibilities and internal policies, and to protect your rights and interests in the event that a dispute arises. Where we or our service providers do so, you will be advised at the outset that the call will be recorded

Rights

We will take note of your rights under applicable privacy and data protection laws, especially your right to object, on reasonable grounds, to certain types of processing.

We may change this privacy statement. We will publish all changes on our website. The latest version of our privacy statement will replace all earlier versions, unless it says differently.

Queries and complaints

If you have any queries or complaints about privacy, please contact the Information Officer:

Name:                                 M Symonds

Postal Address:                Cnr Shirley & Talisman Ave, Oriel, 2007

Email:                                  popia@equilibriumwaste.co.za

Contact:                             +27 62 573 8877

Website:                             https://equilibriumwaste.co.za

If you are unhappy with the Company’s response and wish to make a formal complaint about the way in which the Company has handled your personal information (or if you want to learn more about your rights under South Africa’s Protection of Personal Information Act 2013), you can contact the Information Regulator, an independent regulatory authority established under South Africa’s Protection of Personal Information Act.

The Information Regulator (South Africa)

JD House

27 Stiemens Street

Braamfontein, Johannesburg

Website: www.justice.gov.za/inforeg/

Email: complaints.IR@justice.gov.za or inforeg@justice.gov.za